Warranty and Returns on Refurbished iPhones — How It Works for International Buyers
What our 12-month warranty covers, how returns work from the Gulf and Russia, and what buyers should check on delivery.
Warranty and Returns for International Buyers
The single biggest concern we hear from buyers in Dubai, Riyadh, Doha, Kuwait City, Moscow and St Petersburg is: "what happens if something goes wrong after it arrives?" Here is exactly how our warranty and returns work.
12-month warranty
Every refurbished iPhone from Furbishmarket includes a 12-month warranty covering:
- Battery health degradation below 80% within the year
- Screen, camera, speaker, microphone, Face ID / Touch ID faults not caused by damage
- Charging port, buttons, haptic engine
- Any hardware defect not caused by accident, liquid or unauthorised repair
The warranty is honoured regardless of your country. You do not need to be in the UK to claim.
14-day return window
If you change your mind, return the device within 14 days of delivery for a full refund (excluding return shipping). The phone must be in the condition it arrived in.
How international claims work
1. Contact us via the contact form or WhatsApp with your order number and a short video showing the issue. 2. We confirm the fault and issue a prepaid return label — DHL for the Gulf, EMS or CDEK for Russia. 3. Once received, we repair or replace within 5 working days and ship back at our cost. 4. If the device cannot be repaired, we issue a full refund in the original currency.
What to check on delivery
Open the parcel on camera. Within 48 hours:
- Boot the iPhone and complete initial setup.
- Check Settings → General → About for the correct model and storage.
- Check Settings → Battery → Battery Health — every phone we ship is ≥85%.
- Test cameras, speakers, Face ID and both SIM slots.
Any issue reported in the first 48 hours is treated as a delivery fault, not user damage.
