Effective policy: Every device sold by Furbishmarket is covered by a 12-month global hardware warranty against functional faults. This warranty is limited to the mainboard/motherboard and display/screen only, and only when the damage is not caused by the user.
What is covered
- Functional faults of the motherboard/mainboard that prevent normal operation.
- Functional faults of the display/screen (touch failure, dead pixels, no backlight) not caused by impact.
- Free repair, replacement, or pro-rata refund if we cannot resolve the covered fault.
What is NOT covered
- Any accidental, intentional, or human-made damage (drops, cracks, liquid ingress, bent frames, pressure marks).
- Modified or aftermarket housings, frames, back glass, or cosmetic parts — including fit/gap issues and colour mismatch.
- Cosmetic wear such as scratches, scuffs, paint fading, or frame dents that do not affect function.
- Software issues, account/activation locks, or third-party apps and modifications.
- Damage caused by unauthorised third-party repair attempts after purchase.
- Battery degradation beyond normal use unless explicitly stated for the product grade.
No-reason returns are not accepted
Because our devices are refurbished, pre-owned, or modified units sold at reduced prices, we do not accept returns for change of mind, cosmetic preference, or subjective dissatisfaction. After-sales support is provided only for verified hardware functional failures covered by this warranty.
How to claim
- Email hello@furbishmarket.com with your order number, photos/video of the fault, and a brief description.
- Our team reviews the claim within 2 working days and may request additional diagnostic steps.
- If approved, we provide a prepaid return label or local repair-authorisation instructions.
- Inspection, repair, or replacement is typically completed within 7–10 working days of receipt.
退换货 & 质保（中文摘要）：全球保修 12 个月，仅保主板、屏幕非人为功能性故障；改装外壳、缝隙、外观磨损不在质保范围。二手/改装机不支持无理由退货，仅受理硬件功能性故障售后。