Effective policy: Furbishmarket sells refurbished, pre-owned, and cosmetic-upgraded devices at reduced prices. We therefore do not offer change-of-mind or no-reason returns. After-sales support is available only for verified hardware functional failures covered by our 12-month global warranty.
When a return is accepted
- The device has a confirmed hardware functional fault covered by our 12-month warranty (motherboard or screen, non-human-made).
- The fault is reported within the warranty period and is not excluded by the warranty terms.
- The device is returned in the condition it was received, with all original accessories and identifiers intact.
When a return is NOT accepted
- Change of mind, colour preference, size, or cosmetic dissatisfaction.
- Issues with modified housings, frame gaps, aftermarket back glass, or cosmetic wear.
- Software, account, or activation-lock issues.
- Damage caused by drops, liquid, misuse, or unauthorised third-party repair.
- Items marked as final sale, wholesale, or B2B bulk orders.
How to request after-sales support
- Email hello@furbishmarket.com with your order number, photos/video evidence, and a description of the fault.
- We review your request within 2 working days.
- If approved, we provide a prepaid return label or local repair authorisation.
- Refund, repair, or replacement is processed within 7–10 working days of receiving the device.
Repair services
Completed repair services are not refundable except where the repair has failed or falls under the repair warranty. Parts used in repairs carry their own limited warranty as stated on the repair invoice.
退换货 & 质保（中文摘要）：二手/改装机不支持无理由退货，仅受理 12 个月全球硬件质保范围内的主板、屏幕非人为功能性故障售后。