Frequently asked questions
Quick answers about repairs, refurbished devices, warranty and returns.
How long does a typical repair take?+
Most phone screen, battery and charging-port repairs are done same-day — often within the hour if we have the part in stock. Laptop and water-damage jobs usually take 2–3 working days. We'll always give you a clear ETA before starting.
Do you offer a warranty on repairs?+
Yes. Every repair is covered by a 12-month workmanship warranty on the parts we fitted. If the same issue comes back, we'll put it right at no charge.
Do you offer a warranty on refurbished devices?+
Every refurbished device sold by Furbishmarket comes with a 12-month warranty as standard, plus a 14-day no-quibble return window.
Are your parts genuine or aftermarket?+
We use OEM-grade parts as default, and we'll always tell you when an alternative is cheaper. Apple original screens and batteries are available on request at a higher price.
Can I get a quote before I drop off my device?+
Absolutely — use the booking form or send an enquiry. For most common faults we can quote within an hour during opening times.
What grades do you sell — what does 'Excellent' actually mean?+
Certified = looks new, no visible marks. Excellent = very light wear, hard to spot at arm's length. Good = visible cosmetic marks, fully working. Every device is fully tested, factory reset and sanitised.
How does the trade-in / sell-your-device process work?+
Tell us the model and condition through the Sell page, we send a quote, you post or drop in the device, we test it and pay you the same day. No-quibble — if our test value differs, we'll explain why before going ahead.
How are refunds handled if I return a device?+
We process refunds only after we've received the returned device and confirmed its condition — usually within 2 working days of arrival. Refunds go back to the original payment method.
Do you do data transfer or recovery?+
Yes, both. Standard data transfer between two working devices is free with any device purchase. Recovery from broken devices is quoted on a case-by-case basis.
Do you buy in bulk from businesses or schools?+
Yes. Our Business & Education team handles bulk trade-ins, end-of-life IT collection and refurb-and-deploy contracts. See the Business page or email us directly.
Do you ship nationwide?+
Yes — refurbished devices ship across the UK with tracked, insured delivery. Repairs are by post or in store; we send a prepaid pack on request.
What payment methods do you accept?+
All major debit/credit cards online and in store, Apple Pay, Google Pay, and bank transfer for business orders.
Didn't find your question? Send us an enquiry and we'll get back within one working hour.